Bookings
Separate opening hours, closures, capacity and booking states so your team and customers share a clear view of the schedule.
Opening hours alone do not define availability. Closures, simultaneous capacity and the interval between bookings matter too.
Laney uses these rules for customer time selection and operational booking management. Start by checking the rules for the relevant location or resource.
A customer selecting a time and submitting a request is different from your team confirming the booking. Review pending requests and confirm them through your operating process.
Customer updates should reflect that state. For approval-based channels, check template approval, required variables and sending conditions.
When a booking changes, recheck capacity and closures. After the scheduled visit, record the actual outcome so it can inform later conversations.
Define what your team checks and when, rather than assuming every state is updated automatically.
Conversations
The context matters as much as the channel. Explore the shared inbox and the handoff between AI and your team.
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Websites
Organize service and operating information, then connect your pages to conversations and booking requests.
Read moreTell us about your channels and how your team works. We'll explore the scope you need.
