Veterinary clinics

Calls from pet owners mid-appointment, AI picks them up

Calls from pet owners mid-appointment,
AI picks them up

While you are with a patient, the phone keeps ringing

What veterinary clinics run into.

1. Calls during exams
Owners call through exams and surgery. Even questions about hours or directions mean stopping work.
2. Fee questions by phone
Owners ask about fees before they come. Quoting anything off the posted fee list is not allowed, so every answer needs care.
3. Hard to spot the urgent ones
A truly urgent message hides among the night’s inbox. You cannot tell which one until you read them all.

AI handles owner questions. Vets handle the care

What veterinary clinics use with Laney.

1. AI inbound calling
AI answers owner calls during exams and handles hours, directions and booking changes on the call.
2. AI inbound messaging
Quotes only from your posted fee list. Questions that need an exam, like surgery estimates, go to a vet.
3. Unified inbox and staff handoff
Words like breathing trouble or seizure go straight to staff. At night, AI gives the emergency contact first.
4. Reservation management
Checks the pet’s name and symptoms and books an open slot, split by vet and visit type.
5. Message sending
Sends owners vaccination and recheck reminders, and the time and prep notes the day before.
6. CRM
Bookings, calls and messages live in one owner record. Staff check it on the dashboard and mobile app.

1. AI inbound calling
AI answers owner calls during exams and handles hours, directions and booking changes on the call.
2. AI inbound messaging
Quotes only from your posted fee list. Questions that need an exam, like surgery estimates, go to a vet.
3. Unified inbox and staff handoff
Words like breathing trouble or seizure go straight to staff. At night, AI gives the emergency contact first.
4. Reservation management
Checks the pet’s name and symptoms and books an open slot, split by vet and visit type.
5. Message sending
Sends owners vaccination and recheck reminders, and the time and prep notes the day before.
6. CRM
Bookings, calls and messages live in one owner record. Staff check it on the dashboard and mobile app.

1. AI inbound calling
AI answers owner calls during exams and handles hours, directions and booking changes on the call.
2. AI inbound messaging
Quotes only from your posted fee list. Questions that need an exam, like surgery estimates, go to a vet.
3. Unified inbox and staff handoff
Words like breathing trouble or seizure go straight to staff. At night, AI gives the emergency contact first.
4. Reservation management
Checks the pet’s name and symptoms and books an open slot, split by vet and visit type.
5. Message sending
Sends owners vaccination and recheck reminders, and the time and prep notes the day before.
6. CRM
Bookings, calls and messages live in one owner record. Staff check it on the dashboard and mobile app.

1. AI inbound calling
AI answers owner calls during exams and handles hours, directions and booking changes on the call.
2. AI inbound messaging
Quotes only from your posted fee list. Questions that need an exam, like surgery estimates, go to a vet.
3. Unified inbox and staff handoff
Words like breathing trouble or seizure go straight to staff. At night, AI gives the emergency contact first.
4. Reservation management
Checks the pet’s name and symptoms and books an open slot, split by vet and visit type.
5. Message sending
Sends owners vaccination and recheck reminders, and the time and prep notes the day before.
6. CRM
Bookings, calls and messages live in one owner record. Staff check it on the dashboard and mobile app.

FAQ

What do we need to prepare?

Tell us your phone number, the channels to connect, your hours and services. We'll set the rules for passing on emergencies together.

Does the AI give medical advice?

No. The AI gives only the information the clinic has set. The veterinarian judges symptoms.

Where do call records live?

Calls and appointments sit together on one owner record. Staff see it on the dashboard and the mobile app.

Other industries

A setup that fits your clinic, proposed by Laney

We pick only what you need for your current website, inquiries and booking flow.