Clinics and hospitals

Inquiries become bookings, at night and in any language

While the reply waits, patients book elsewhere

Three things clinics run into every day.

1. Chats pile up overnight
Most consult requests now arrive on KakaoTalk. Anything that only got an auto-reply waits for the coordinator in the morning.
2. Foreign patients slip away
Japanese and Chinese questions arrive on LINE and WhatsApp. While staff translate, patients go to the clinic that answered first.
3. Booked patients do not show
No one has time for reminder calls the day before. Empty slots stay empty and waiting patients never hear back.

From first question to visit, Laney carries it through

What clinics use with Laney.

1. AI inbound messaging
Answers KakaoTalk, Naver TalkTalk and Instagram right away, even at night, using the treatments and prices your clinic set.
2. Unified inbox and staff handoff
AI replies in the patient's language and hands consultations to the coordinator, who continues from the translated thread.
3. AI inbound calling
AI takes calls during clinic hours and handles hours, directions and booking changes on the call.
4. External CRM, EMR and calendar integrations
Bookings go straight into the chart program you use. No one types them twice.
5. Message sending
Sends Alimtalk reminders the day before and the day of. If a patient asks to change, AI books a new time.
6. Form management
Collects consult forms and questionnaires in the chat, so the coordinator reads them before the consult.

1. AI inbound messaging
Answers KakaoTalk, Naver TalkTalk and Instagram right away, even at night, using the treatments and prices your clinic set.
2. Unified inbox and staff handoff
AI replies in the patient's language and hands consultations to the coordinator, who continues from the translated thread.
3. AI inbound calling
AI takes calls during clinic hours and handles hours, directions and booking changes on the call.
4. External CRM, EMR and calendar integrations
Bookings go straight into the chart program you use. No one types them twice.
5. Message sending
Sends Alimtalk reminders the day before and the day of. If a patient asks to change, AI books a new time.
6. Form management
Collects consult forms and questionnaires in the chat, so the coordinator reads them before the consult.

1. AI inbound messaging
Answers KakaoTalk, Naver TalkTalk and Instagram right away, even at night, using the treatments and prices your clinic set.
2. Unified inbox and staff handoff
AI replies in the patient's language and hands consultations to the coordinator, who continues from the translated thread.
3. AI inbound calling
AI takes calls during clinic hours and handles hours, directions and booking changes on the call.
4. External CRM, EMR and calendar integrations
Bookings go straight into the chart program you use. No one types them twice.
5. Message sending
Sends Alimtalk reminders the day before and the day of. If a patient asks to change, AI books a new time.
6. Form management
Collects consult forms and questionnaires in the chat, so the coordinator reads them before the consult.

1. AI inbound messaging
Answers KakaoTalk, Naver TalkTalk and Instagram right away, even at night, using the treatments and prices your clinic set.
2. Unified inbox and staff handoff
AI replies in the patient's language and hands consultations to the coordinator, who continues from the translated thread.
3. AI inbound calling
AI takes calls during clinic hours and handles hours, directions and booking changes on the call.
4. External CRM, EMR and calendar integrations
Bookings go straight into the chart program you use. No one types them twice.
5. Message sending
Sends Alimtalk reminders the day before and the day of. If a patient asks to change, AI books a new time.
6. Form management
Collects consult forms and questionnaires in the chat, so the coordinator reads them before the consult.

FAQ

What do we need to prepare?

Share admin access to the channels to connect, and your treatments and prices. Tell us which chart software you use, and we'll set up the connection together.

Does it work with our chart software?

Yes. Laney puts bookings into chart software and CRMs such as Vegas, OK Chart, Dr. Palette, Uisarang and Dentweb.

Does it answer international patients?

Yes. It answers around the clock in the language the patient wrote in. The clinic chooses which languages to answer.