1. Calls do not get through
Booking calls flood in around morning clinic. After several menu steps without an agent, patients hang up.
General hospitals
No hang-ups on hold. Outpatient visits get booked
The main line is busy again today
What general and tertiary hospitals run into.
2. Patients name symptoms, not departments
Patients describe symptoms, not departments. Agents pick a department, then search each doctor’s schedule separately.
3. Prep questions come back again
Calls about fasting and bowel prep keep coming until the day before. If prep goes wrong, the test is rebooked.
Even at peak hours, every caller gets through
What hospitals use with Laney.
1. AI inbound calling
AI answers the main line with no queue, and points callers to a department by your hospital's own rules.
2. External CRM, EMR and calendar integrations
Reads each doctor's outpatient schedule in your booking system and books open slots. Changes and cancellations land there too.
3. AI outbound calling
AI calls the day before to confirm. Cancelled slots open right away for other patients.
4. Message sending
Sends fasting and bowel-prep guides timed to each test, and tells affected patients about schedule changes at once.
5. Unified inbox and staff handoff
Possible emergencies and clinical questions go straight to staff. Nurses pick up with the call history in view.
6. AI inbound messaging
Answers international patients on LINE, WhatsApp and WeChat in their language. The international center continues from the summary.
1. AI inbound calling
AI answers the main line with no queue, and points callers to a department by your hospital's own rules.
2. External CRM, EMR and calendar integrations
Reads each doctor's outpatient schedule in your booking system and books open slots. Changes and cancellations land there too.
3. AI outbound calling
AI calls the day before to confirm. Cancelled slots open right away for other patients.
4. Message sending
Sends fasting and bowel-prep guides timed to each test, and tells affected patients about schedule changes at once.
5. Unified inbox and staff handoff
Possible emergencies and clinical questions go straight to staff. Nurses pick up with the call history in view.
6. AI inbound messaging
Answers international patients on LINE, WhatsApp and WeChat in their language. The international center continues from the summary.
1. AI inbound calling
AI answers the main line with no queue, and points callers to a department by your hospital's own rules.
2. External CRM, EMR and calendar integrations
Reads each doctor's outpatient schedule in your booking system and books open slots. Changes and cancellations land there too.
3. AI outbound calling
AI calls the day before to confirm. Cancelled slots open right away for other patients.
4. Message sending
Sends fasting and bowel-prep guides timed to each test, and tells affected patients about schedule changes at once.
5. Unified inbox and staff handoff
Possible emergencies and clinical questions go straight to staff. Nurses pick up with the call history in view.
6. AI inbound messaging
Answers international patients on LINE, WhatsApp and WeChat in their language. The international center continues from the summary.
1. AI inbound calling
AI answers the main line with no queue, and points callers to a department by your hospital's own rules.
2. External CRM, EMR and calendar integrations
Reads each doctor's outpatient schedule in your booking system and books open slots. Changes and cancellations land there too.
3. AI outbound calling
AI calls the day before to confirm. Cancelled slots open right away for other patients.
4. Message sending
Sends fasting and bowel-prep guides timed to each test, and tells affected patients about schedule changes at once.
5. Unified inbox and staff handoff
Possible emergencies and clinical questions go straight to staff. Nurses pick up with the call history in view.
6. AI inbound messaging
Answers international patients on LINE, WhatsApp and WeChat in their language. The international center continues from the summary.
FAQ
What do we need to get started?
Share your main number, department list and booking system. Your hospital sets and approves the rules for pointing symptoms to departments.
Does the AI decide the department?
AI points callers to a department by the rules your hospital approved. Possible emergencies and clinical questions go straight to staff.
How do call center agents work with it?
They pick up calls and messages AI hands off in the unified inbox, with past conversations and bookings in view.
Does it connect to our booking system?
Yes. It exchanges each doctor's outpatient schedule and bookings with your system. We set the scope together to fit your system.
Other industries
Clinics and hospitals
Inquiries become bookings, at night and in any language
Law firms
The case is summarized before the first meeting
Aesthetic salons
Calls during a treatment, AI takes them for you
Tax and labor firms
Questions pile up at filing time. Laney answers first
Veterinary clinics
Calls from pet owners mid-appointment, AI picks them up
Fitness studios
Trial-class inquiries during class turn into bookings
Clinics and hospitals
Inquiries become bookings, at night and in any language
Law firms
The case is summarized before the first meeting
Aesthetic salons
Calls during a treatment, AI takes them for you
Tax and labor firms
Questions pile up at filing time. Laney answers first
Veterinary clinics
Calls from pet owners mid-appointment, AI picks them up
Fitness studios
Trial-class inquiries during class turn into bookings
Clinics and hospitals
Inquiries become bookings, at night and in any language
Law firms
The case is summarized before the first meeting
Aesthetic salons
Calls during a treatment, AI takes them for you
Tax and labor firms
Questions pile up at filing time. Laney answers first
Veterinary clinics
Calls from pet owners mid-appointment, AI picks them up
Fitness studios
Trial-class inquiries during class turn into bookings
Clinics and hospitals
Inquiries become bookings, at night and in any language
Law firms
The case is summarized before the first meeting
Aesthetic salons
Calls during a treatment, AI takes them for you
Tax and labor firms
Questions pile up at filing time. Laney answers first
Veterinary clinics
Calls from pet owners mid-appointment, AI picks them up
Fitness studios
Trial-class inquiries during class turn into bookings
We will suggest the setup that fits your hospital
We pick only what you need for your current website, inquiries and booking flow.
